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Troubleshooting

Troubleshooting XpressDox installations

Existing users of XpressDox: XpressDox has vanished from my Word toolbar (for existing users) If XpressDox was showing in your toolbar previously, but is no longer doing so, Word may have disabled the XpressDox add–in.

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Troubleshooting missing pictures in documents

Normally pictures, logos, etc., are handled without problems by XpressDox. But sometimes the pictures go missing from the merged document and are replaced by a red X in a box. This recipe discusses why this can happen and gives some advice on how to correct the situation.

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Where have all my data elements gone?

Sometimes you will have marked up a template and then when you run it, one or more of the data elements don’t appear in the data capture interview. Conversely, sometimes the data element may appear in the capture interview but not on the merged document. This Cookbook recipe gives the background to why this might be, and what you can do about it.

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