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Troubleshooting XpressDox Startup
The XpressDox menu disappears from the Word ribbon
Please note that this post is aimed at users who have had XpressDox installed and the ribbon had disappeared. If you are having trouble installing XpressDox please refer to the Trouble Shooting post called “XpressDox doesn’t want to install on my computer”.
This has happened to various users when, for example, an XpressDox dialog has been open and the computer has crashed, or when an XpressDox dialog (or error message) is open and the user closes Word using the Task Manager.
Whatever the cause, it sometimes happens that XpressDox disappears from Word. Before trying anything, please re-start your computer. Once the computer has been restarted, the ribbon can be restored following these steps:
Re-enable the ribbon
1. Click the “File Tab”
2. Click “Options”
3. Click “Add-ins”
4. If XpressDox appears as an Inactive add-in, then click “Go”. If it appears as a Disabled Application add-in, then you should change “Manage>COM Add-Ins” to “Manage>Disabled Items” before clicking “Go”.
5. If it’s Inactive, then all you need to do is the following: check the “XpressDox” checkbox
6. Click “OK”
7. If it’s Disabled, a list of disabled add-ins will appear. Select XpressDox from the list, and click “Enable”.
8. The XpressDox ribbon should be back in Word!
Re-install XpressDox
If the above has not been successful, the next thing to try is to reinstall XpressDox. Please install the most recent version which you can find here. Don’t worry, you won’t need a new license key for this.
Run an Office repair
The next thing to try is an Office repair. Once done, re-install XpressDox.
Note that once you re-install the latest version of XpressDox on your computer there will be an icon on your desktop called XpressDox Trouble Shooter which, when run, provides helpful information such as the bitness of Word and the bitness of XpressDox installed on the machine.
Uninstall and re-install Office
If XpressDox was once displaying in Word and is no longer, and you have tried all the above steps, it is now time to try and complete uninstall and re-install of Office.
Uninstall XpressDox, uninstall Office, then re-install Office and then re-install XpressDox.
Multiple versions of Office
We have found this to be a very common problem with the add-in not enabling. If you have multiple versions of Office, then add-ins do not know into which version they should be loading. They remain disabled until such time there is only one version of Office installed. Multiple versions of Office is quite common with new PC’s which come pre-loaded with a starter edition of Office.
Remember that XpressDox only works with a locally installed version of Office, not the online version.
Check for conflicting add-ins
Do you have other add-ins installed on your PC? If so, they might be clashing with XpressDox. Uninstall them if you don’t need them. Or disable them one by one and try to re-enable XpressDox.